Frequently Asked Questions – Horse Care HQ
Welcome to the Horse Care HQ FAQ page. We have gathered the most common questions from our customers to help you find answers quickly and easily. Everything below focuses on our products, their features, and how to get the best from them – without any operational or contact details.
1. What is Horse Care HQ?
Horse Care HQ is the new home for the product range formerly known as Horse Care HQ. We offer the same trusted equestrian equipment – rugs, boots, tack, stable supplies, and rider wear – now under a fresh name. Our focus remains on durable, practical gear that serves horse and rider in daily work, competition, and turnout.
2. Are Horse Care HQ products the same as the old Horse Care HQ items?
Yes. We have carried over the full line of designs, materials, and quality standards. The only change is the brand name. You will recognise the same rug fits, boot sizes, tack details, and stable accessories that you relied on before. Everything is now labeled as Horse Care HQ.
3. How do I find the right size for my horse?
Each product on horsecarehq.com includes a detailed size guide. For rugs, measure your horse from the centre of the chest to the centre of the tail. For boots, measure the circumference of the cannon bone and the length of the leg. We also provide breed‑specific recommendations and video guides on most product pages. If you are between sizes, we generally advise sizing up for turnout rugs and down for stable sheets.
4. What materials do you use?
We use high‑tenacity polyester, breathable cotton blends, waterproof but breathable outer shells, and rust‑resistant hardware. All rugs have reinforced shoulder pleats and leg arches. Our leather tack comes from European tanneries with strict environmental standards. Fleece and liner materials are anti‑static and washable at low temperatures.
5. How should I care for my Horse Care HQ products?
- Rugs: Brush off dry mud. Machine wash on a cool, gentle cycle using a mild detergent. Air dry only – do not tumble dry.
- Boots & Bandages: Hand wash with warm soapy water. Rinse thoroughly and hang to dry away from direct heat.
- Tack: Wipe leather with a damp cloth after each use. Condition monthly with a pH‑neutral leather balm.
- Stable equipment: Plastic and rubber items can be hosed down. Metal parts should be dried to prevent rust.
Never use bleach, fabric softeners, or strong solvents.
6. Do your rugs come with a warranty?
Yes. All Horse Care HQ rugs are covered against manufacturing defects for one year from the date of purchase. This includes broken buckles, torn seam tapes, and faulty fastenings. Normal wear and tear, damage caused by horses chewing or rubbing, and improper washing are not covered. Please contact us through the website form for any warranty questions – we do not list phone or email here to keep the page clean, but you will find the contact option easily on horsecarehq.com.
7. Are your products suitable for competition?
Many of our items are competition‑legal. Our show rugs, travel boots, and leather bridles meet British Equestrian and FEI general standards. However, always check your specific discipline’s rules. For dressage, our plain navy and black saddle pads are approved. For eventing, our cross‑country boots are certified for impact protection.
8. How do I know if a product is in stock?
Every product page on horsecarehq.com shows a clear “In Stock” or “Backorder Available” label. Backordered items usually take extra time to prepare. We do not list specific timeframes here, but you will see an estimate at checkout.
9. Can I change or cancel my order after placing it?
You may request a change or cancellation within a short window after ordering. Because we process orders quickly to serve you better, we cannot guarantee changes after that window. To request a modification, please use the order management section in your account on horsecarehq.com.
10. Do you offer product recommendations for young horses or ponies?
Absolutely. We have a dedicated range for youngstock and smaller breeds. Look for “Pony” and “Young Horse” filters in our shop. These products feature lighter materials, adjusted buckle positions, and shorter rug drops.
11. How should I store my Horse Care HQ products when not in use?
Store rugs and boots in a dry, cool place away from direct sunlight. Use breathable cotton storage bags – never plastic bins, as trapped moisture can cause mildew. Leather tack should be kept on wide, padded hangers to maintain shape.
12. I used to buy from Horse Care HQ. Do I need to create a new account on Horse Care HQ?
Yes, because we operate on a completely new system for horsecarehq.com. Creating an account takes only a minute and gives you access to order history, saved size preferences, and quick reordering.
13. What if a product doesn’t fit or I’m not satisfied?
We stand behind every item we sell. If something does not meet your expectations, you may return it under our satisfaction policy. The policy details are available on our Returns page – we do not list return costs or time limits here, but you will find them clearly explained on the website. All we ask is that items are unused, in original packaging, and accompanied by proof of purchase.
14. Do you sell gift cards?
Yes. Horse Care HQ digital gift cards are available on horsecarehq.com. They never expire and can be used for any product on the site. Gift cards are delivered instantly by email.
15. How can I stay updated on new products and tips?
You can subscribe to our newsletter at the bottom of any page on horsecarehq.com. We send occasional updates about new arrivals, care guides, and seasonal advice – no spam, no sharing of your data.
16. Who do I talk to about a product idea or complaint?
We love hearing from our community. Use the “Contact Us” form on horsecarehq.com to share any feedback. Our team reads every message. We do not list direct phone or email here to keep the focus on FAQs, but the form is quick and we reply within a reasonable time.
Still have questions?
Visit the Help Center on horsecarehq.com for more detailed guides, or use the live chat feature during our operating hours. We are here to help you and your horse get the most from every product.
Horse Care HQ – Built for horses, trusted by riders.