Returns

If you’re not completely satisfied with your purchase, you can return it. Items must be unused, in their original packaging, and in the same condition you received them. To start a return, follow the link below. You will need your order number to begin your return. If you have any questions, please use the contact form on our website.

To return an order, please follow this link. To process a return, you will need:

• Order Number
• Postcode

Once this has been filled in, please follow the steps to complete your return. Please ensure you select the return reason best suited to your return reason. This helps us determine any faults with the product.

We accept returns on all items but please ensure the below:

• Items must be returned with no defects
• Clothing must be unwashed
• Items must be returned in original packaging with all labels still attached. Please do not stick anything on the original packaging.
• The item hasn’t been personalised

All items that are being returned must be clean and in the original condition they were when they left our warehouse.

If an item arrives back to us dirty or not in the condition it was when it left our warehouse, we would be unable to process your return. This arrangement complies with relevant health and safety regulations.

We recommend when trying a rug on your horse for the first time, to have a clean lightweight rug underneath. This way, if you do find it doesn’t fit, the item you wish to return is clean and the return won’t be rejected when it gets back to us.

Please note, we request that the original delivery packaging is used to send items back. All packaging is designed for you to be able to reuse in the case of a return.

If you believe you have received a faulty item, please contact our Customer Services team via the website. A clear description of the fault accompanied by images will be required. If we also believe that the item is faulty, we will request that you send it back to us. A replacement or full refund can be arranged for the item in question.

If a return doesn’t meet our return conditions, it will be sent back to you and no refund will be issued.

Please ensure you fully complete your return. Labels will not be created until you process them at the final step.

If you believe an item is faulty, please contact us through horsecarehq.com. If we deem the item as faulty, the return fee will be refunded when we receive the item(s) back in our warehouse.

Once your return has been received back into our warehouse, we will process your return. Once your return has been processed, you will be notified with the approval or rejection of your return.

If your return has been approved, please allow time for the money to appear in your account. All refunds will be sent to the original payment method that was used at checkout.

Your order will be returnable for a reasonable period after you receive your order.

Unfortunately we are unable to offer exchanges. If you would like a different item, please return your original item(s) in line with our returns policy, and place a new order.

Unfortunately not. Returns must be processed individually.